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| Gift Ideas? Click Here! ¦ Home > Customer Comments |
Customer Comments
All these comments (and more) received recently
Genuine customer comments copied straight from our order forms or emails. These are all 100% genuine, but only their first name is shown due to data protection laws.
 | Great service. Mike, Hemel. |
| Excellent online Service. Jason, Kent. |
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You saved my life, can't thank you guys enough - car will be back on the road at last. Gary, Liverpool. |
| Yet again this service has been an invaluable tool for parts. Philip, Loughborough. |
| Keep up the very good work !!! Stuart, Winchester. |
| After the great professional service last time I didn't hesitate to use you again. Philip. BFPO. |
| Thank you for always protecting and packing the kit box so well to ensure it arrives perfect! Scott, Uxbridge. |
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I recently purchased a DTXP3100 temperature gauge - I would just like to let you know how pleased I am with said product mainly due to the fact it is transferable from vehicle to vehicle, the temps are spot on and I managed to squeeze about a quarter turn lean out and still be in the safe range of my engine temp - this was a very worthwhile purchase and would not hesitate to recommend it to any one. Geoffrey, Ayrshire. |
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Thanks for your prompt service; I'll be buying from you again. Paul, Staffs. |
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Brilliant site, lots of parts, cheap prices, will be buying from you again. Scott, Bristol. |
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Impressed with service so far having just received a previous order in good time. Robert, Cleveland. |
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Congratulations, you are now my main and preferred supplier. Ian, Huntingdon. |
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Excellent - Prompt deliveries, stock availability. Nigel, Surrey. |
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Spent several hours checking r/c model car sites... Yours was by far the best and easiest to use. Andrew, Llandysul. |
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Gave my brother in law such good service decided to order from you aswell.... Mrs J, Llandysul. |
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Good quality models, Good service. Ian, Shropshire. |
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Very prompt response to my e-mail enquires, other companies take days!! Matthew, London. |
| Could I take this opportunity to express my thanks for the speed at which my order was processed and delivered. With the very good price I paid and free P&P, I was amazed when my parcel turned up less than 24 hours after I ordered. Stuart, Rotherham. |
| I would just like to compliment you on the way the site is layed-out, very easy to use & looks good. Mark, E. Sussex |
| "I'LL BE BACK" but don't tell the wife. David. |
| Good service!! I have ordered before from you. Dan, E. Sussex. |
| My Northcord open top 'London Sightseeing' bus arrived in pristine condition - thankyou. John, Essex. |
| Thanks - keep up the good work!! Michael, Essex. |
| Very good site, best prices and service that i have found on the internet and in shops. Paul, Bedfordshire. |
| Excellent prices! Easy to navigate site with very good spare parts link. Glen, Edinburgh. |
| I have ordered before from you - Excellent delivery time! Owen, Carmarthenshire. |
| Nice to know you are here and the lady had a friendly phone manner too :) thanx. Paul, County Durham. |
| Very good knowledge of R/C cars when I emailed in a question. Matt, Hampshire. |
| Yours was the most user friendly site and only one of two of all the sites that would actually allow you to order something. Michael, E.Sussex. |
| Out of all the sites I looked on, yours is the only one who replied to my email, prices are very good. Steven, W. Midlands. |
| Superb Service!! - That's why I'm back. Paul, Kent. |
| I have used you once before and your delivery & service was excellent as the item was for a fathers day present and at short notice said item was delivered in time for the day... fantastic service. Steve, W. Midlands. |
| All went right on my first order. Thanks. Giuseppe, Italy. |
The shopping basket comment: The one "negative" comment that we occasionally receive is that we do not have a shopping basket facility online. There are several very good reason for this -
1: Due to the exceptional number of items listed, we would be unable to keep the shopping basket database up to date as they are cumbersome to maintain (for example, when Corgi's range listings come up every six months, most "basket" sites take around 4 weeks to add the full range - we have it online within 6 hours of receiving it).
2: Also, the more items on a basket site, the slower the site becomes - we currently list in excess of 10000 items - this would basically crash most basket systems.
3: We get a lot of positive comments from people who actually like to specify their orders in their own format - we can accept alterations / substitutions and special instructions (example "Less Extra 5%" offers) without the site becoming overly complicated.
4: Most importantly, for you, shopping basket sites automatically charge your credit card. We manually charge your card - this means we can review your order and contact you if we think you've ordered the wrong thing, and we don't charge you immediately if something is out of stock or on pre-order! We have heard of a number of sites which are charging advance orders on the day the order is placed rather than the day of dispatch - as many products are listed up to 8 months in advance, we feel our system is somewhat fairer!
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