Contact Us

How to contact us

By Telephone: You can call directly through to our warehouse on 01620 850728 between 2:30pm and 4:30pm Monday to Friday.  However, this line is only for enquiries - we do not take orders by telephone.

By Email: Once you have looked through our site and are sure you can't find the answer to your question online, send your message to:  Please use a subject and sign your name at the end of your message as otherwise your email may not be received.    

Wanting to see our terms of sale?  For o
ur standard terms & conditions of sale - click here

QUERYING YOUR ORDER? If you have the email ticket from us, we have your order.  If you don't please send us an email.

Our address: Time Tunnel, Unit 3, Fenton Barns, EH39 5BW.  Please note that we do not issue catalogues or brochures.

Complaints Procedure
In the event of a complaint, please contact us via any of the methods outlined above.  We will endeavour to respond to all complaints within 3 working days, however usually response will be within 24 hours at any time.    You will be kept updated as to the progress and outcome of your complaint.

Gold Star Stockists / Time Tunnel is part of TTM Retail. Our VAT number is GB 720 2712 79.